Terms and Conditions
Thank you for visiting OemHvacPartsCanada.ca. We truly appreciate your business and your support when purchasing HVAC parts in Canada. Without our customers, we simply could not operate.
Over the years of selling HVAC parts and equipment throughout Canada, we have worked hard to put our customers first. At the same time, HVAC parts can be expensive and many are specialty-order items. In order for us to continue providing these products, we need to have clear terms and conditions regarding orders, cancellations and returns.
Our goal is to be transparent about what we can and cannot offer. If you have any questions about these terms before placing an order, please contact us.
Customer Responsibility
By purchasing from OemHvacPartsCanada.ca, you are responsible for confirming that the part you are ordering is correct for your HVAC equipment.
Please understand that we are not on site with your equipment and have not diagnosed your system. Unless you have specifically purchased a technical advice service from us, we cannot determine whether a particular part will correct the problem you are experiencing.
HVAC equipment can use different parts depending on the model, serial number, production date and equipment configuration. We strongly encourage customers to verify the part number and compatibility before ordering.
If you are unsure about a product, please contact us before placing your order.
OemHvacPartsCanada.ca Is a Specialty Online Store
OemHvacPartsCanada.ca is a specialty online HVAC parts store.
Unlike a traditional retail store, we do not keep every product listed on our website sitting on our own shelves. Many products are sourced specifically for your order through HVAC suppliers and dealers available to us.
Because of this, returns can be difficult or, in some cases, unavailable. This can apply even to relatively inexpensive parts.
When a return is possible, we will do our best to accommodate the customer. However, restocking, processing, shipping or other applicable fees may be deducted from the refund depending on the product and circumstances.
Please contact us before returning any product. Products sent back without authorization may not be accepted.
Order Cancellations
We understand that sometimes an order needs to be cancelled. However, please contact us as soon as possible if you need to cancel.
We begin processing orders shortly after they are received. This can include locating the product, placing supplier orders, travelling to pick up the product, preparing the shipment and purchasing shipping services.
Most orders are prepared for shipment within approximately 1–2 business days.
If you request a cancellation before we have begun processing the order, we will make every reasonable effort to cancel it.
Once an order has entered the sourcing, pickup, processing or shipping stage, we may no longer be able to cancel it. If cancellation is still possible, a cancellation or processing fee may apply to recover costs already incurred in fulfilling the order.
We do not apply these fees unnecessarily. They are used when costs have already been incurred as a result of processing the customer's order.
Returns
Because many of our products are specially sourced, all returns must be approved by OemHvacPartsCanada.ca before being shipped back.
Return eligibility will depend on the product, its condition, the supplier's return policy and how long it has been since the order was placed.
Electrical and electronic HVAC components may have additional return restrictions, particularly once they have been installed, connected or used.
Original shipping charges may not be refundable, and customers may be responsible for return shipping and applicable restocking or processing fees.
Please contact us before ordering if you are uncertain whether a particular product will be returnable.
Damaged Products
Although uncommon, products can occasionally be damaged during shipping.
If your order arrives damaged, please contact us as soon as possible after receiving it. Do not install or attempt to use a visibly damaged product.
We may request photographs of the product, packaging, shipping label and damage so that we can evaluate the situation and follow the appropriate shipping or supplier claim procedure.
Please keep the original packaging until the claim has been resolved.
Once the damage has been reviewed, we will work with you to determine the appropriate next step in accordance with the applicable shipping and supplier procedures.
Questions Before Ordering
We would much rather answer a question before an order is placed than have a customer purchase the wrong part.
If you are uncertain about a part number, product, return eligibility or any of our terms and conditions, please contact OemHvacPartsCanada.ca before completing your purchase.
Thank you for supporting a Canadian HVAC parts business.