Terms & Conditions

Welcome to OemHvacPartsCanada.ca!

At OemHvacPartsCanada.ca, we prioritize transparency and clarity in every interaction. By accessing our website and making a purchase, you agree to abide by our Terms and Conditions. Please read these terms carefully before placing your order to ensure you're fully informed.

Our Unique Approach

As a specialty HVAC supply parts provider, we operate as your HVAC Broker, which means our processes for stock, pickup, and shipping differ from traditional sellers. We believe in being upfront about this unique approach to provide you with a seamless experience.

Acknowledgment of Terms

When you check the Terms and Conditions box during checkout, you confirm your purchase and acknowledge that you fully understand and accept our policies.

Your Responsibility

Our Terms and Conditions reflect our role as an HVAC Broker, not a warehouse. If you have any questions about this concept or any other aspect of our policies, please reach out before completing your order.

Returns and Cancellations

Due to our reliance on HVAC distributors and our unique business model, returns are often complex and, in most cases, not feasible. To avoid issues, we strongly encourage you to review product details and ensure compatibility with your HVAC system before placing an order.

In-Stock Items

When we say an item is "in stock," it means the product is available through our trusted distributors, not physically stored with us. Once your order is confirmed, we can have the part ready for shipping within hours.

Errors and Inaccuracies

While we strive for accuracy, occasional errors (e.g., technical or typographical) may occur on our website. If you spot an issue, contact us before placing your order, providing the model and serial number of your HVAC system for verification.

What to Do When You Receive Your Package

Inspect Immediately
Inspect your package as soon as it arrives, even if you do not plan to install the item right away. Delaying inspection could lead to complications with damage claims, as reporting damage beyond 48 hours after delivery may result in claim rejection.

If Your Item is Damaged
If you discover damage, notify us immediately and provide:

1. Photos of the box showing visible damage.
2. Photos of the item highlighting the issue.

Avoid sourcing replacements locally or assuming returns will be processed automatically. Damage claims follow a specific process.

Replacement vs. Return Policy
If you report the damage within the allowed time frame, we will facilitate an exchange. If you request a return instead, it may not be possible. Any approved returns will require you to cover shipping costs.

Provincial Regulations

Some provinces have specific requirements for purchasing HVAC equipment, such as certification. If you're unsure about regulations in your area, contact us for guidance.

Affiliate Marketing Disclosure

To enhance your experience, we engage in affiliate marketing. This means we may earn commissions on purchases made through certain third-party links on our website (e.g., Amazon). These commissions help us maintain our site and provide valuable resources to you.

Our recommendations are based on expertise, and affiliate relationships do not impact the price you pay. If you have questions about this practice, feel free to contact us.

Our Commitment

We value your trust and are dedicated to delivering exceptional service. By understanding and respecting our Terms and Conditions, we can ensure a smooth and satisfying shopping experience.

Get in Touch

If you have questions or need assistance, don’t hesitate to contact us. Thank you for choosing OemHvacPartsCanada.ca as your trusted HVAC partner!