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If you've placed an order and need to get in touch with us, we kindly request that you refrain from using the customer comment order form. While we do our best to review these comments, there is a chance they might be missed. For direct and efficient communication, we encourage you to use our official contact page.

Stock Availability:

We understand the importance of knowing if a product is truly in stock before placing an order. While our website may indicate items as "in stock," due to the vast inventory we carry, there might be instances where certain items are temporarily unavailable. To confirm stock availability or inquire about a specific product, please reach out to us directly.

Helpful Tips:

To assist us in serving you better, kindly provide the following details when contacting us:

1. Equipment Model and Serial Numbers: If applicable, please share the model and serial numbers of your HVAC equipment to ensure accurate compatibility.

2. Product Numbers: If the part you're seeking has a specific product number, including it in your communication will facilitate a faster and more precise response.

3. Photos of the Part: Including clear photos of the part(s) you are looking to replace can be incredibly helpful in identifying the correct replacement.

For all your inquiries and assistance, you can reach us at OemHvacPartsCanada@gmail.com 

We value your satisfaction and strive to provide prompt and accurate support for all your HVAC needs. Feel free to contact us, and we'll be glad to assist you!

We've been forced to update our email system. The address Reply@OemHvacPartsCanada.ca is no longer operational. Please use our new email OemHvacPartsCanada@gmail.com or the contact submission form on our website for all future correspondence. If you have been in contact with us prior to April 15th, please note that we are unable to access previous emails and ask that you reach out through the new email address.

Canada Post Strike! Please read:

We are aware of the Canada Post strike and are taking precautions regarding your package.

Rest assured, we are addressing the situation due to Canada Post’s ongoing strike. We’re frustrated with the disruptions and are actively working to find a reliable and affordable alternative.

We believe we've found that alternative in Purolator. So far, Purolator seems to be the most cost-effective option for our customers. However, we’ve encountered some challenges in providing this option during checkout.

To solve this, we’ve decided to ship your item via Purolator, even if you select Canada Post shipping during checkout.

That’s right—simply select the Canada Post shipping option, and we will ship your item with Purolator. If you have any questions, don’t hesitate to reach out.

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